Questions about a temporary mortgage payment hardship

Contact your servicer promptly to discuss a temporary income or payment problem. Ask about available assistance, how missed amounts would be repaid and what documentation is required.

Review the written terms before relying on a repayment or forbearance arrangement. A temporary payment change does not necessarily forgive the amounts owed.

A HUD-approved housing counselor can help you prepare questions. Explore CFPB resources for homeowners.

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